Bespoke Picture Framers Art Gallery and Interiors

  FAQs

  • Yes we do. We frame all kids of sports clothing and items. Please bring your item in to The Gallery and we can show you samples and discuss your project with you.

  • No, we don’t do dry mounting.

    Paper is never truly flat, it appears flat in comparison to curved objects. Paper can become wavy because it absorbs and releases moisture from the air, causing it to expand or contract unevenly. Other common causes include handling, previous storage (like being tightly rolled in a tube or folded), or being taped too tightly, which prevents the paper from "breathing" naturally. Any previous folds or creases are permanent and the framing process will not remove them. Paper can change after being framed from environmental temperature changes and moisture. Sometimes mounting on thin paper can look worse because shadows form between the paper and mount.

    If you have concerns about your paper artwork, we are happy to discuss it. You may like to source a paper conservation or dry mounting specialist.

  • We do not buy art from the public or sell second hand art.

    If you are an artist, we have a Showcase area available to rent. Please see our Showcase page for all the information.

  • We are not professional restorers, however we can do minor cleaning and repairing of frames.

  • No. We do not provide valuations for art. Please contact Lawrences Auctioneers in Bletchingley or Sotheby’s London.

  • The framing process usually takes up to 6 weeks. We try to give an accurate lead time based on our workload and our suppliers delivery schedule. During the Christmas period please allow at least 8 weeks.

  • We may be able to prioritise your item. Let us know when you need it for and we will do our best to accommodate you. Additional charges may apply.

  • Yes. We stock standard, UV and anti-reflective glass. If you require a specific glass or acrylic, we can order it in.

  • Yes. You can purchase all framing sundries from us for £3 per packet. Or we can attach it for you for a small charge.

  • Yes, both standard and custom sizes are available. We can also frame customer’s own mirror.

  • No, we have no printing or photocopying facilities. Please bring anything you want framed with you.

  • Please tell us if you are unhappy or there is a fault with your frame. We will do our best to resolve the issue, as we want you to be happy with your finished product. Please see our T&C’s for more information.

  • Gallery Purchases

    If you are unhappy with a purchase from the gallery, please notify us within 7 days and we would offer you a credit note upon receipt. The product must be returned in the same condition as when you purchased it, within 20 days. If the item you purchased is faulty or damaged we would offer you a replacement where possible, refund or credit note upon receipt.

    Framing Service

    A deposit or full payment is required to go ahead with the framing process. A payment means you agree to our terms and conditions. Additional charges will be confirmed with the customer before proceeding. Our framing service is non-refundable, however we want you to be happy with your finished product. If there is a fault with your frame upon collection, please let us know and we will resolve it.  Any faults with the customers item within the frame, that have not been checked at the time of the consultation, will be investigated and we will do our best to resolve the issue.

    If there is a fault with your framed item after collection, please notify us as soon as possible so we can provide suitable options to resolve the issue. Any issues that occur after 7 days, will be considered but charges may apply. Customers will need to return items to The Gallery in order to be reviewed or repaired. We are unable to repair frames outside of our workshop.

    We do not accept responsibility for the quality of customer’s own frames, mounts or glass. We do not accept responsibility for measurements given to us by customers.

    Our lead times are up to 6 weeks. Customers will be informed and updated with information regarding lead times longer than 6 weeks.

    Completed items not collected from The Gallery after six months will be considered unwanted and either sold or recycled. We will make several attempts to contact and return the items within the six months.

    Paper

    The Gallery are not able to make any paper items flat. For more information please see our FAQ’s.

    Purchasing Showcase items

    Items purchased from our Showcase Artists’ can only be returned and refunded during the exhibition period. After this time, no returns will be accepted.